Ordering & Returns

Postage!

$10  flat postage fee  Australia Wide! Please call us or email if you require Express postage :)

Payments!

All payments are processed online securely by PayPal and we do not store any card details on this site.

Receiving your goodies!

We aim to dispatch your order within 24 hours of receiving it. We can ship to just about anywhere in the world. Please contact us for shipping rates. We will send most of our parcels through Australia Post, regular mail. If you need an order express posted please contact us at sales(at)butterscotch.net.au

We care!

If you have any questions, feedback or concerns please email us at enquiries(at)butterscotch.net.au and we will be able to answer all of your needs!

Returns!

If you are not completely satisfied with your purchase we will offer you a credit, or exchange your item, within 14 days of purchase. We do not offer refunds for change of mind! There are NO refunds or returns on Sale items.

If you need to return any items, please send them to –

961 Yellanup Rd, Narrikup WA 6326

Returns postage charges are your responsibility and if you require an exchange please include a stamped self addressed post pack or satchel. No postage charges will be refunded unless the item is faulty. A postage charge will apply for any credit notes raised. For an exchange if you do not supply a satchel for return post we will charge you a postage fee. Please return all goods in the original packaging, with the relevant tags and labels attached and in excellent condition for resell. (Excluding faulty items).

Happy Shopping!!!

Caroline  xox

 

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